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Return Policy - Cancellations

Order cancellation

Cancellation of the order can be done in the following cases:
Before the order is completed, during the online order process you can "back" and remove the quantities of the products from your basket by clicking on the "remove" button. If the online order has been completed but the product has not yet been shipped, you can send us an email to info@sold-out.gr and one of our associates will take care of canceling your order.


Returns Policy

If for any reason you are not satisfied with the products you have purchased, we will issue a return form for the product(s) to be returned, provided that the product(s) are returned in their original packaging, unused and intact and the place of return to be within Greece.. A partner distribution company, will receive the package and refund you the amount you spent.

We reserve the right to refuse a full refund if the returned product(s) is in a condition that prevents resale at full product price. However, this does not affect your statutory rights and we will refund the pro rata return of the product purchase cost using your original payment method within 48 hours of receiving the return. For the above and after notification, we reserve the right to charge the shipment with a maximum limit of €10.00.



Defective products

Our products are packaged safely and securely to ensure they reach you in perfect condition. However, in transit the goods may sometimes be subject to damage and may arrive in an unsatisfactory condition. In the unlikely event that this happens, please take a photo of the damage and contact us to return the product(s). After we have examined and assessed the damage to the returned product, we will replace it immediately and completely FREE of charge.